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Hotel Policies

  • istock 1193140198
    Hotel openings and Hours
  • istock 1357530079
    Reservation Policies and Additional Fees
  • istock 1150592063
    Destination Fee
  • istock 1209839687
    Pet Policy
  • Front Desk is open daily with someone to assist you 24 hours
  • Business Center is open daily from 7:00 AM to 11:00 PM
    • Check-In 3:00 p.m. / Check Out 11 a.m.
    • Guests are required to show a photo ID and credit card at check-in
    • Child Policy: Children 17 and under stay free with one paying adult/guardian
    • Cancellation Policy: Cancellations must be made by 4PM prior to the date of arrival in order to avoid a one-night cancellation fee, plus tax.
    • Deposit Policy: A credit card is required at time of booking to guarantee your reservation.
    • Pre-Authorization Policy:The hotel reserves the right to authorize the credit card on file prior to check-in.
    • Payment Policy: Please be aware this hotel requires an EMV/Chip credit card upon arrival. Upon check-in, the hotel will obtain a credit card authorization for the full amount of Room & Tax plus a $100 hold for incidental. Please allow your bank/credit card company 5-7 business days after check out to return any unused balance from the incidental hold. If your room was pre-paid, then only the incidental hold will be required at check-in.
    • No Show Policy: Guest that no show for their reservation prevent the Hotel from selling the room. Therefore, reservations that no show will be charged one-night (plus tax) no show fee, if reservation is non-refundable guest will be charged entire reservation.
    • Package Receiving Policy: We accept packages free of charge with existing reservation.
    • Estimated Taxes & Fees: Guest room rates are subject to prevailing taxes and fees currently 15% per room per night, and a Tourism Marketing District (TMD) fee currently $2.00 per room, per night. These taxes and fees are subject to change without notice.
    • No Smoking Policy: Santa Monica Hotel is a 100% non-smoking property. A $250 cleaning fee will be billed to your account if smoking occurs in your room. This includes e-cigarettes and vape pens. Please see Front Desk for the designated smoking Area
    • Luggage Storage: Luggage storage is available through the Front Desk at no additional cost for current registered guests of the Hotel.
    • Prepaid Bookings: Prepaid bookings require a Credit Card Authorization Form to be completed and faxed to the Hotel by time of guest’s arrival.

Our $25 plus tax Destination Fee Includes:

  • Complimentary WiFi
  • Complimentary parking
  • Complimentary light breakfast Snacks
  • 20% off food dining at the Shore Hotel
  • Electric bicycle rentals for up to (2) hours (subject to availability)
  • Complimentary Nespresso coffee & tea in guestrooms

For our guests who choose to visit with their pets, kindly look at the following guidelines:

  • We welcome well-mannered, house-trained dogs.
  • Each room is limited to (2) non-service pets.
  • Cleaning Fee of $100 dollars for a 1-7-night stay and an additional $100 every 7 days thereafter will be charged to your guest folio.
  • Pet owners are responsible for picking up after their pets.
  • Should any pet display dangerous, aggressive or unacceptable behavior (including but not limited to biting, excessive barking and/or evidence of disease), Santa Monica Hotel reserves the right for their immediate removal.
  • Please reference the Pet Agreement for complete policies relating to housekeeping services, noise complaints, damages to accommodations and more.
  • While Emotional Support Animals or Comfort Animals are often used as part of a medical treatment plan as therapy animals, they are not considered service animals under the ADA and remain subject to the pet agreement and non-refundable fee.
  • Santa Monica Hotel allows up to 2 non-service pets in selected room types.
  • Pets are not allowed to be unattended in the room.
  • Recommendations for nearby parks and local pet friendly restaurants are provided at the Front Desk if needed.